Hi there! 👋🏻
We are so thrilled to know that you are interested to be our Customer Success Specialist. We want to provide you with the necessary learning materials to help you get a grip on how our Customer Success Specialists thrive in their job. This e-learning material will serve as your guide, equipping you with the knowledge and tools you need to know about the role 🤩
It would be nice if you get to know us a little bit first! Let’s start with who we are.
<aside> 🏆 Hostinger is one of the top 3 hosting providers across the globe. Now you might be wondering, what is web hosting?
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Imagine you have a super cool website that you want to share with the whole wide world. Now, to make your website accessible to everyone, you need a special place to store all the files, pictures, and information that make up your website. That special place is called web hosting. You can read more about web hosting here!
In Hostinger, we have 10 principles that we value✨
One of them is Customer Obsession, which is why, our Customer Success Specialists go the extra mile to help our customer to achieve their success.
What is like to work as a Customer Success in Hostinger? Let’s take a look at this video!
Please note that ***Customer Success is different from Customer Support*** ⚠
<aside> 💡 These are paramount qualities our Customer Success Specialist should have:
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